Get help
Email is the fastest way to reach a person: support@studioarchivepro.com
Say which device you are on and what you were doing when it went wrong. If a work is involved, its inventory number helps. Replies usually come within two business days.
Where your work lives
Your archive is ordinary folders on your own disk, in the place you chose when you first opened the app. Inside are your photographs, a readable catalog file called archive.json, and spreadsheet copies of your works, exhibitions and contacts.
All of it is legible without the app. If the app is uninstalled, or stops being sold, your archive is still there and still makes sense.
Common questions
The app opened empty
It has most likely lost track of your archive folder, not lost your work. Point it at the folder again and it will offer to restore the catalog from what is on disk.
I bought it on one device
Unlock Everything is one purchase for Mac, iPad and iPhone. On another device, use Restore Purchase: in Settings on the Mac, and under Export on the iPhone and iPad.
My free month ended
The app becomes read-only. Browsing, searching, exporting and backing up all still work. Only adding and editing stop.
I have an offer code
Open the link you were sent on your iPhone, iPad or Mac, or enter the code in the App Store under your account. One code unlocks the app on all your devices.
I want my data out
Export spreadsheets and PDFs at any time from the Export page. You never need permission to leave.
Inventory pages
An inventory page is a page of your work at studioarchivepro.com/your-name, to link to from your website or Instagram. Publish it from the Export page on the Mac. Each work's switches under Inventory page, in its editor, decide whether it shows and whether its price does. Take it down from the same place at any time.
Reporting a page
If a page at studioarchivepro.com shows something it should not, such as work that is not the publisher's own, write to support@studioarchivepro.com with its address. It will be looked at within two business days, and paused while it is.
Sync and privacy
Syncing between your devices is optional. Without an account, nothing leaves the device you are working on.
If you sign in, your catalog syncs through a private server so the same records appear on your Mac, iPad and iPhone. Contacts and the sales ledger are not sent unless you switch that on yourself. Nothing you write and no photograph you file is ever sent to an AI service.
You can close your account from inside the app, under More on the Mac and under Records on the iPhone. That deletes what the server holds. Your folders on disk are untouched. The full policy is on the Privacy page.